For clarity, R Tincknell & Son Ltd may be both data controller and data processor for your personal data under certain circumstances.
Who we are R Tincknell & Son Ltd is a family run business now in its 4th generation of management within the Tincknell family. Tincknell Property (a trading name of R Tincknell & Son Ltd) is a commercial and residential property Landlord and developer throughout the South West. Storage Factory (a trading name of R Tincknell & Son Ltd) provides self-storage facilities and van hire. Tincknell Country Store (a trading name of R Tincknell & Son Ltd) provides retail services supplying country lifestyle products. FarmToysandMore.co.uk (a trading name of R Tincknell & Son Ltd) provides online retail services supplying farm & country Toys.
Our Registered Office is Cathedral View Offices, Wookey Hole Road, Wells, Somerset BA5 2BT and our company number is 452971.
How do we collect personal data from you? We receive information about you from you when you use our website, complete forms, and when you contact us by phone, email or in person or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up to newsletters, enter a competition, promotion or survey or when you inform us of any other matter. If you provide us with personal data about a third party (for example when you ask us to carry out a service at a tenanted property), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data. Your personal data may be automatically collected when you use our website services, including but not limited to, your IP address, device-specific information and unique shopping cart numbers, the only time when this data can be used to identify you is when you complete a transaction on our websites, at other times the data is collected but only used to identify trends and patterns of usage of our sites.
How do we use your personal data and what are our legal justifications for doing so? To make our products and services available to you We use your personal data to provide you with the information, products and services that you request or purchase from us (i.e. to complete certain tasks, processes or orders, take payment, deliver your products or services and register product warranties), and to communicate with you regarding those products and services that you purchase from us and respond to your questions and comments. We may also use your personal data to measure how satisfied our customers are and provide customer service (including troubleshooting in connection with purchases or your requests for services or when you ask us questions on social media). We rely on our contractual arrangements with you as the lawful basis on which we collect and process your personal data when you make an order for products and services. Alternatively, in some cases, we rely on our legitimate interests as a business (for example, to measure customer satisfaction and troubleshoot customer issues). Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights. We will not use your personal data for Marketing purposes across our Trading name companies.
For administrative and internal business purposes We may use your personal data for our internal business purposes, such as enhancing our website, improving our services and products and identifying usage trends. We may also use your data to monitor the use of our website and ensure that our website is presented in the most effective and relevant manner for you and your device. It is in our legitimate interests as a business to use your personal data in this way. For example, we want to ensure our website is customer friendly and works properly and that our products and services are efficient and of high quality. We will always make sure that we balance these interests against your rights.
For security and legal reasons We use your personal data to: - ensure the personal and financial information you provide us is accurate; - conduct fraud checks or prevent other illegal activity; - protect our rights or property (or those of others); and - fulfil our legal and compliance-related obligations. In some cases we will use your personal data because it's necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency). In other cases (such as the detection of fraud) we will rely on our legitimate interests as a business to use your personal data in this way. Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights.
Who do we share your personal data with? We will never sell any of your personal data to a third party. However, in order for us to provide our services to you, we share your personal data with our trusted third party service providers or our group companies, as detailed below. Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes.
Third party service providers To fulfil orders for products and services We work with a number of trusted service providers who carry out services on our behalf. When you purchase products and services from us, the services provided by these organisations includes delivery and processing payments. It is in our legitimate interests as a business to work with these service providers since we may not have the capabilities to provide these services ourselves. In each case, we will ensure that the service provider is only allowed to use your personal data in order to provide the services to us and for no other purpose.
To prevent crime and comply with laws We share your financial information with our third party card processor/ bank to ensure that your payment is safe and that your details are not being used fraudulently. This information is sent directly to the card processors and we do not hold your card details in our system, we do hold a token which can enable us to refund money but this token can in no way be used to reconstitute your card details. This data sharing enables us to conduct fraud analysis which ensures that genuine and accurate payment details are provided to us for any purchase. We may share your personal data with credit agencies if you are requesting credit. There may be other scenarios where we are subject to a legal obligation to share or disclose your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime or fulfil a legal requirement.
Other professional services We may need to disclose your personal data to our insurers where we believe that it is required under our contractual relationship with our insurance provider to do so.
Group companies We may share the personal data we collect with other organisations in the Tincknell Group where those other companies share various operations and business processes with us (namely Tincknell Fuels Ltd). We will do this in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so.
Security and retention of your personal data Security of your personal data We take the security of your personal data very seriously. All information you provide to us is stored on our secured servers within the UK. We have implemented various strategies, controls, policies and measures to keep your data secure and keep these measures under close review. We protect your data by using encryption techniques and we use other safeguards such as firewalls and password protection. This means that your data is protected and only accessible by employees who need it to carry out their job responsibilities. We also ensure that there are strict physical controls in our buildings which restricts access to your personal data to keep it safe. As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.
Changing your preferences If you no longer wish to be contacted by us about our products or services, or for other marketing purposes, you can amend your preferences or unsubscribe by contacting the relevant Trading name business. Alternatively, simply follow the unsubscribe link provided in emails you receive from us. We want to ensure that all the information we have about our customers is factually correct and up to date. If you find that the personal data we have about you is inaccurate or needs updating (for instance, you may have changed your name or address) then please contact us so that we can correct it.
Links to other sites We may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.
Liability We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions.
Data Breaches In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with where necessary.
Your right to make a complaint You have the right to make a complaint about how we process your personal data to the Information Commissioner's Office (ICO): https://ico.org.uk/concerns/ Information Commissioner's Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Tel: 0303 123 1113
Contact us Please e-mail any questions or comments you have about privacy to us at email@example.com